![Automated Voice Responses – AVR [Explained]](https://blog.premitel.co.za/hs-fs/hubfs/Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20%281%29.png?width=600&name=Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20%281%29.png)
Automated Voice Responses – AVR [Explained]
Automated voice response (AVR) is a self-service telephone system that interacts with the caller and routes calls to relevant recipients using voice or touch-tone key selection without input from.
Read More
Service & ISP best practices - what users should expect from their ISPs
You can increase your revenues with minimum capital. Simply offer great service that breeds loyalty and gets you business referrals.
Read More
Making your business mobile using call splitting
A workforce should not be tethered to their work desk to answer calls. Make your team mobile or work remotely with call splitting - a low cost, simple solution.
Read More
How to Become a Telecommunications Reseller
Have you thought about becoming an internet services reseller? It's not a bad idea, the business has potential and requires minimal investment. Here's what you need to know to get started.
Read More
What does unshaped, uncapped, and throttling really mean?
Whether you’re getting your first internet fibre line, or looking to change or upgrade your package, there are a few terms you need to know in order to make the best decision.
Read More
A business case for upgrading your call centre tech
Technology has made call centre tech more affordable, smarter, and more versatile. The benefits of current technology and customer service trends justify an upgrade from legacy systems.
Read More
