The role of a business telephone receptionist - how it evolved with modern automation and how to retain the personal touch
The role of a telephone receptionist has evolved significantly over the years, even more so in the past six months, and will continue to do so.
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Building blocks of a modern Cloud PBX telephony solution
What is inside a cloud PBX and how can it benefit your company?
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![Huntgroups in Telecommunication [Explained]](https://blog.premitel.co.za/hs-fs/hubfs/Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20%282%29.png?width=600&name=Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20%282%29.png)
Hunt groups in Telecommunication [Explained]
When a customer needs to talk to you, it is vital to be available. A critical factor in customer experience is to immediately pick up the phone when it rings. According to HubSpot Research, 33% of.
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![Automated Voice Responses – AVR [Explained]](https://blog.premitel.co.za/hs-fs/hubfs/Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20%281%29.png?width=600&name=Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20%281%29.png)
Automated Voice Responses – AVR [Explained]
Automated voice response (AVR) is a self-service telephone system that interacts with the caller and routes calls to relevant recipients using voice or touch-tone key selection without input from.
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Service & ISP best practices - what users should expect from their ISPs
You can increase your revenues with minimum capital. Simply offer great service that breeds loyalty and gets you business referrals.
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Making your business mobile using call splitting
A workforce should not be tethered to their work desk to answer calls. Make your team mobile or work remotely with call splitting - a low cost, simple solution.
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