Quintes Piek

Recent Posts

Building blocks of a modern Cloud PBX telephony solution

Sep 9, 2020 11:45 AM / by Quintes Piek in VoIP, Telecommunication, Business Solutions, CBX
What is inside a cloud PBX and how can it benefit your company?
Read More

Hunt groups in Telecommunication [Explained]

Aug 31, 2020 11:00 AM / by Quintes Piek in VoIP, Telecommunication, Hunt Groups
When a customer needs to talk to you, it is vital to be available. A critical factor in customer experience is to immediately pick up the phone when it rings. According to HubSpot Research, 33% of.
Read More

Automated Voice Responses – AVR [Explained]

Aug 12, 2020 03:00 PM / by Quintes Piek in VoIP, AVR
Automated voice response (AVR) is a self-service telephone system that interacts with the caller and routes calls to relevant recipients using voice or touch-tone key selection without input from.
Read More

A business case for upgrading your call centre tech

Feb 11, 2020 07:15 AM / by Quintes Piek in VoIP
Technology has made call centre tech more affordable, smarter, and more versatile. The benefits of current technology and customer service trends justify an upgrade from legacy systems.
Read More

The great frustrations of telecommunication resellers

Jan 8, 2020 02:44 PM / by Quintes Piek in Wholesale
Have you thought about being a Voice and Internet services reseller or changing providers? We explore some of the common gripes customers have with resellers and how you can avoid them. We also delve.
Read More

Subscribe to Email Updates