---
title: Premitel Blog | VoIP
description: VoIP |
---
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- [About Us](https://premitel.co.za/about-us/)
- Resources
- [Blog](https://blog.premitel.co.za/)
- [How to install the ZoiPer app](https://premitel.co.za/how-to-install-the-zoiper-app/)
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- [Contact Us](https://premitel.co.za/contact-us/)
# voip
[](https://blog.premitel.co.za/the-role-of-a-business-telephone-receptionist-how-it-evolved-with-modern-automation-and-how-to-retain-the-personal-touch)
## [The role of a business telephone receptionist - how it evolved with modern automation and how to retain the personal touch](https://blog.premitel.co.za/the-role-of-a-business-telephone-receptionist-how-it-evolved-with-modern-automation-and-how-to-retain-the-personal-touch)
Oct 1, 2020 11:45 AM / by [Kobus Venter](https://blog.premitel.co.za/author/kobus-venter) in [VoIP](https://blog.premitel.co.za/tag/voip), [AVR](https://blog.premitel.co.za/tag/avr), [Telecommunication](https://blog.premitel.co.za/tag/telecommunication), [Hunt Groups](https://blog.premitel.co.za/tag/hunt-groups)
The role of a telephone receptionist has evolved significantly over the years, even more so in the past six months, and will continue to do so.
[Read More](https://blog.premitel.co.za/the-role-of-a-business-telephone-receptionist-how-it-evolved-with-modern-automation-and-how-to-retain-the-personal-touch)
[](https://blog.premitel.co.za/building-blocks-of-a-modern-cloud-pbx-telephony-solution)
## [Building blocks of a modern Cloud PBX telephony solution](https://blog.premitel.co.za/building-blocks-of-a-modern-cloud-pbx-telephony-solution)
Sep 9, 2020 11:45 AM / by [Quintes Piek](https://blog.premitel.co.za/author/quintes-piek) in [VoIP](https://blog.premitel.co.za/tag/voip), [Telecommunication](https://blog.premitel.co.za/tag/telecommunication), [Business Solutions](https://blog.premitel.co.za/tag/business-solutions), [CBX](https://blog.premitel.co.za/tag/cbx)
What is inside a cloud PBX and how can it benefit your company?
[Read More](https://blog.premitel.co.za/building-blocks-of-a-modern-cloud-pbx-telephony-solution)
[![Huntgroups in Telecommunication \[Explained\]](https://blog.premitel.co.za/hs-fs/hubfs/Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20(2).png?width=600&name=Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20(2).png)](https://blog.premitel.co.za/hunt-groups-in-telecommunication-explained)
## [Hunt groups in Telecommunication \[Explained\]](https://blog.premitel.co.za/hunt-groups-in-telecommunication-explained)
Aug 31, 2020 11:00 AM / by [Quintes Piek](https://blog.premitel.co.za/author/quintes-piek) in [VoIP](https://blog.premitel.co.za/tag/voip), [Telecommunication](https://blog.premitel.co.za/tag/telecommunication), [Hunt Groups](https://blog.premitel.co.za/tag/hunt-groups)
When a customer needs to talk to you, it is vital to be available. A critical factor in customer experience is to immediately pick up the phone when it rings. According to HubSpot Research, 33% of.
[Read More](https://blog.premitel.co.za/hunt-groups-in-telecommunication-explained)
[![Automated Voice Responses – AVR \[Explained\]](https://blog.premitel.co.za/hs-fs/hubfs/Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20(1).png?width=600&name=Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20(1).png)](https://blog.premitel.co.za/automated-voice-responses-avr-explained)
## [Automated Voice Responses – AVR \[Explained\]](https://blog.premitel.co.za/automated-voice-responses-avr-explained)
Aug 12, 2020 03:00 PM / by [Quintes Piek](https://blog.premitel.co.za/author/quintes-piek) in [VoIP](https://blog.premitel.co.za/tag/voip), [AVR](https://blog.premitel.co.za/tag/avr)
Automated voice response (AVR) is a self-service telephone system that interacts with the caller and routes calls to relevant recipients using voice or touch-tone key selection without input from.
[Read More](https://blog.premitel.co.za/automated-voice-responses-avr-explained)
[](https://blog.premitel.co.za/making-your-business-mobile-using-call-splitting)
## [Making your business mobile using call splitting](https://blog.premitel.co.za/making-your-business-mobile-using-call-splitting)
Jul 7, 2020 02:00 PM / by [Kobus Venter](https://blog.premitel.co.za/author/kobus-venter) in [VoIP](https://blog.premitel.co.za/tag/voip), [Call splitting](https://blog.premitel.co.za/tag/call-splitting)
A workforce should not be tethered to their work desk to answer calls. Make your team mobile or work remotely with call splitting - a low cost, simple solution.
[Read More](https://blog.premitel.co.za/making-your-business-mobile-using-call-splitting)
[](https://blog.premitel.co.za/how-to-become-a-telecommunications-reseller)
## [How to Become a Telecommunications Reseller](https://blog.premitel.co.za/how-to-become-a-telecommunications-reseller)
Jun 25, 2020 07:15 AM / by [Kobus Venter](https://blog.premitel.co.za/author/kobus-venter) in [Fibre to the Business](https://blog.premitel.co.za/tag/fibre-to-the-business), [VoIP](https://blog.premitel.co.za/tag/voip), [Wholesale](https://blog.premitel.co.za/tag/wholesale)
Have you thought about becoming an internet services reseller? It's not a bad idea, the business has potential and requires minimal investment. Here's what you need to know to get started.
[Read More](https://blog.premitel.co.za/how-to-become-a-telecommunications-reseller)
[All posts](https://blog.premitel.co.za/all) [Next](https://blog.premitel.co.za/tag/voip/page/2)
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