voip

The role of a business telephone receptionist - how it evolved with modern automation and how to retain the personal touch

Oct 1, 2020 11:45 AM / by Kobus Venter in VoIP, AVR, Telecommunication, Hunt Groups
The role of a telephone receptionist has evolved significantly over the years, even more so in the past six months, and will continue to do so.
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Building blocks of a modern Cloud PBX telephony solution

Sep 9, 2020 11:45 AM / by Quintes Piek in VoIP, Telecommunication, Business Solutions, CBX
What is inside a cloud PBX and how can it benefit your company?
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Hunt groups in Telecommunication [Explained]

Aug 31, 2020 11:00 AM / by Quintes Piek in VoIP, Telecommunication, Hunt Groups
When a customer needs to talk to you, it is vital to be available. A critical factor in customer experience is to immediately pick up the phone when it rings. According to HubSpot Research, 33% of.
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Automated Voice Responses – AVR [Explained]

Aug 12, 2020 03:00 PM / by Quintes Piek in VoIP, AVR
Automated voice response (AVR) is a self-service telephone system that interacts with the caller and routes calls to relevant recipients using voice or touch-tone key selection without input from.
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Making your business mobile using call splitting

Jul 7, 2020 02:00 PM / by Kobus Venter in VoIP, Call splitting
A workforce should not be tethered to their work desk to answer calls. Make your team mobile or work remotely with call splitting -  a low cost, simple solution.
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How to Become a Telecommunications Reseller

Jun 25, 2020 07:15 AM / by Kobus Venter in Fibre to the Business, VoIP, Wholesale
Have you thought about becoming an internet services reseller? It's not a bad idea, the business has potential and requires minimal investment. Here's what you need to know to get started.
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