Recent Posts
Call Centre SIP trunk
SIP trunking can reduce your call centre’s costs, improve productivity, and increase its capabilities. Call centres are a fast-paced, highly technical, and competitive business environment with.
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What is call barring and how can it benefit your business?
Gain more control over incoming and outgoing calls with call barring.
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Building blocks of a modern Cloud PBX telephony solution
What is inside a cloud PBX and how can it benefit your company?
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![Huntgroups in Telecommunication [Explained]](https://blog.premitel.co.za/hs-fs/hubfs/Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20%282%29.png?width=600&name=Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20%282%29.png)
Hunt groups in Telecommunication [Explained]
When a customer needs to talk to you, it is vital to be available. A critical factor in customer experience is to immediately pick up the phone when it rings. According to HubSpot Research, 33% of.
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![Automated Voice Responses – AVR [Explained]](https://blog.premitel.co.za/hs-fs/hubfs/Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20%281%29.png?width=600&name=Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20%281%29.png)
Automated Voice Responses – AVR [Explained]
Automated voice response (AVR) is a self-service telephone system that interacts with the caller and routes calls to relevant recipients using voice or touch-tone key selection without input from.
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A business case for upgrading your call centre tech
Technology has made call centre tech more affordable, smarter, and more versatile. The benefits of current technology and customer service trends justify an upgrade from legacy systems.
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