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![Automated Voice Responses – AVR [Explained]](https://blog.premitel.co.za/hs-fs/hubfs/Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20%281%29.png?width=600&name=Service%20best%20practices%20-%20what%20users%20should%20expect%20from%20their%20ISPs%20%281%29.png)
Automated Voice Responses – AVR [Explained]
Automated voice response (AVR) is a self-service telephone system that interacts with the caller and routes calls to relevant recipients using voice or touch-tone key selection without input from.
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A business case for upgrading your call centre tech
Technology has made call centre tech more affordable, smarter, and more versatile. The benefits of current technology and customer service trends justify an upgrade from legacy systems.
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The great frustrations of telecommunication resellers
Have you thought about being a Voice and Internet services reseller or changing providers? We explore some of the common gripes customers have with resellers and how you can avoid them. We also delve.
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