Quintes Piek
Recent Posts
Automated Voice Responses – AVR [Explained]
Automated voice response (AVR) is a self-service telephone system that interacts with the caller and routes calls to relevant recipients using voice or touch-tone key selection without input from.
Read More
A business case for upgrading your call centre tech
Feb 11, 2020 07:15 AM
/ by
Quintes Piek
in
VoIP
Technology has made call centre tech more affordable, smarter, and more versatile. The benefits of current technology and customer service trends justify an upgrade from legacy systems.
Read More
The great frustrations of telecommunication resellers
Jan 8, 2020 02:44 PM
/ by
Quintes Piek
in
Wholesale
Have you thought about being a Voice and Internet services reseller or changing providers? We explore some of the common gripes customers have with resellers and how you can avoid them. We also delve.
Read More